GUEST SERVICES

Delivering Exceptional Experiences

ServiceStars: Recognizing Excellence Matters

Creating a positive, lasting impression for our guests is the most important goal at Vee Quiva, Lone Butte and Wild Horse Pass. From the first smile and handshake, to the last farewell wave, our Team Members are tasked with creating an experience that is truly unmatched for each and every guest.

We genuinely need your help to recognize and reward our friendly, compassionate advocates that lead by example at Gila River Casinos. So if you experience “above and beyond” service that exceeds your expectations, please ask the Team Member for their ServiceStars Card - then, simply share the experience below so management can reiterate your thanks in front of their peers.


 

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