Guest Services

“The GILA Way” is actually an acronym for the service standard here at Gila River Casinos. Our friendly team members are expected to G=Greet, I=Interact, L=Listen, and A=Appreciate every guest, every day. So in short, we’re really in the guest service business (that just happens to have exciting gaming, delicious dining options and a comfy hotel at Wild Horse Pass, and Vee Quiva too).

Answers To Common Questions:

How old do you have to be to gamble?

The minimum age to gamble in the State of Arizona is 21 years old.

How do I become a rider on the complimentary casino shuttle?

Simply contact our Reservations Team by clicking on one of the following links below to schedule your next visit to Gila River Hotels and Casinos. We look forward to seeing you soon!

Click Here for Wild Horse Pass Reservations (   

Click Here for Vee Quiva Reservations (

Click Here for Lone Butte Reservations (

Is signing up for THE Card free?

Yes, signing up to be a member of THE Card is FREE and provides so many exclusive benefits! The Gila River Casinos Players Club features four tiers — Emerald, Ruby, Gold, and Platinum—that offer great perks and benefits based on your play. The more points you earn, the higher your status will be. The higher the status, the more benefits, and perks you’ll receive complimentary food and event tickets, discounts and priority/VIP lines.

Are Casino and Hotel Valet Services Free?

Yes, complimentary Casino and Hotel Valet services are available to all of our guests.

Why is it being requested to check my bag?

For the comfort and safety of all of our guests, Gila River Casinos reserves the right to randomly inspect backpacks and bags of any size. We appreciate your cooperation in providing a safe experience for all of our guests.

We want to hear from you!

Guest Service Team Contact Information:

Kamie Best, Guest Service Program Manager

Phone: 1-800-946-4452 x 7134

Deborah Griffin, Guest Service Coordinator for Wild Horse Pass Hotel and Casino

Phone: 1-800-946-4452 x 7220

Tiffany Thompson, Guest Service Coordinator for Lone Butte Casino

Phone: 1-800-946-4452 x 8586

Via Email:

Or Mail:

Gila River Casinos

Attn: Guest Services

5040 Wild Horse Pass Blvd.

Chandler, AZ 85226